Human Resources Explained

About
In this Ebook, you’ll gain an in-depth understanding of the role of an HR professional and the importance of effective communication in HR. We’ll cover the essential steps of the recruitment and selection process, from job posting to interview techniques. You’ll learn how to conduct behavioral, competency-based, panel, stress, structured, and unstructured interviews to select the best candidates.
We’ll also dive into the most critical Human Resources Key Performance Indicators (KPIs), such as time-to-fill, cost-per-hire, voluntary turnover rate, and employee engagement survey scores. You’ll learn how to measure and analyze KPIs to improve your recruitment and retention processes.
You’ll also learn about succession planning, organizational culture, change management, collective bargaining, human resources information systems (HRIS) and analytics, global human resources, and the future of HR.

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Frontrunner in delivering top-tier digital business resources

Has been making waves with its flagship product

Shaping the future of digital business learning

Valuable resource in the ever-evolving world of business education

‘…frontrunner in delivering top-tier digital business resources…’

‘…has been making waves with its flagship product…’

‘…consistent emphasis on simplifying complex business topics…’

‘…shaping the future of digital business learning…’

‘…valuable resource in the ever-evolving world of business education…’

Table of contents

Introduction to Human Resources
Understanding the Role of an HR Professional
The Importance of Communication in HR
Recruitment and Selection Process

Job Posting
Sourcing Candidates
Resume Screening
Background & Reference Check

Interviewing Techniques

Behavioral Interviewing
Situation, Task, Action, Result (STAR) Method
Competency-Based Interviewing
Panel Interviews
Stress Interviewing
Structured Interviewing
Unstructured Interviewing

Human Resources Key Performance Indicators (KPIs)

Time to fill
Cost per hire
Applicant-to-hire ratio
Voluntary turnover rate
Involuntary turnover rate
Employee engagement survey scores
Number of training hours per employee
Percentage of employees participating in training
Employee satisfaction survey scores
Employee productivity rate

Onboarding and Orientation

Pre-boarding
Orientation
Assimilation
Training
Follow-up

Employee Relations and Conflict Resolution
Performance Management

Setting Performance Goals
Performance Appraisal
Employee Development and Coaching
Employee Recognition and Rewards
Employee Feedback
Continuous Performance Management
Managing Underperforming Employees
Performance Management Systems

Employee Development and Training

On-the-job training
Mentoring
Coaching
E-learning and online training
Classroom training
Conferences and workshops
Self-directed learning
Job rotation
Stretch assignments
Cross-functional training

Employee Retention and Turnover
5 Steps to a better Gap Analysis

Identifying the gap
Analyzing the gap
Prioritizing the gap
Developing a plan
Monitoring and evaluating progress

Compensation and Benefits
Legal Compliance and Regulations
Diversity, Equity, and Inclusion
Employee Engagement and Wellness
Employee Handbooks, Policies and Records Management
Employee Termination and Exit Interviews
Succession Planning
Organizational Culture
Change Management
Collective Bargaining
Human Resources Information Systems (HRIS) and Analytics
Global Human Resources and the Future of HR
Conclusion

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